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Address
Canada

Work Hours
Monday to Friday: 7AM - 7PM
Weekend: 10AM - 5PM

IT and Business Process Management

Scale your business with Hoist Consulting

Grow your business and build in-demand teams with our tailored outsourcing solutions

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What we do

Hoist Consulting addresses the needs of rapidly expanding and innovative companies by providing customized outsourcing solutions. With a keen understanding of the growth process, our team is currently experiencing substantial expansion. We extend our support to the future industry leaders, offering expertise in customer experience, sales, marketing, and back-office operations. Our specialization lies in two key areas: “Business Process Management” and “Contact Center” services.

Business Process Management 

Outcome-Oriented Contact Center and software Solutions

Our unique software-driven approach enhances your marketing efforts by seamlessly integrating with your Contact Center operations. By providing real-time assistance to website visitors, we boost your conversion rates by up to 20%. This methodology has evolved and matured over a decade of hands-on experience, collaborating with startups, enterprises, and everything in between.

Strategic Foundation with a Technological Edge

Each project commences with a comprehensive software-driven strategy that empowers us to identify and resolve critical bottlenecks within your conversion funnel. Our purpose-driven approach ensures optimal returns for every budget.

Continuous Enhancement through Technology

We take full control of the chat channel, utilizing data and insights to consistently deliver impressive monthly results. Our commitment to testing, fine-tuning, and learning ensures ongoing improvement.

Elevating Client Conversations with Omnichannel Support

Our software-powered omnichannel support takes client interactions to new heights, whether through email, chat, phone calls, or social media.

Outsourcing Benefits

Outsourcing is the practice of contracting with another company to take care of business operations such as data entry, software development, customer service, and accounting. It involves transferring certain tasks from an internal team to a third-party provider or vendor. This allows the company to focus on central functions or projects that are critical for success.

Cost Effective

* Cost savings through reduced overhead expenses * No need to hire and train full-time employees * Avoid expenses related to benefits, taxes, and other employee-related costs * Select services that align with your budget

Improved Quality

* Enhanced customer satisfaction * Improved brand reputation * Increased customer retention * Higher efficiency and productivity * Better decision-making through data analysis * Cost savings through reduced errors and rewor

Higher Flexibility

* Tailored service selection * Cost-effective payment for chosen services * Goal achievement without quality/resource compromise * Agile response to market/customer changes

Powering Growth

Hoist Consulting is the leading outsourcer for companies. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. Bring us your disruptive business, and we will bring you the people, the framework, the mindset, and track record to power your growth.

Reliable BPM Partner ​

 

  • Act as a genuine team extension
  • Collaborative approach to delivering solutions
  • Focus on top-quality, customized results
  • Drive client profitability and revenue growth
Top Talent
  • Smart, tailored outsourcing and HR solutions
  • Customized approach for talent acquisition and retention
  • Exceptional support and flexibility
  • Simplifies top talent recruitment
  • Multi-lingual support team
Experienced Management
  • Extensive outsourcing experience in diverse industries
  • Decades of management team expertise in global outsourcing
  • Streamlining operations for clients
  • Time-saving solutions
  • Cost reduction assistance

Reliable BPM Partner

*Act as a genuine team extension *Collaborative approach to delivering solutions *Focus on top-quality, customized results *Drive client profitability and revenue growth

Top Talent

* Smart, tailored outsourcing and HR solutions * Customized approach for talent acquisition and retention * Exceptional support and flexibility * Simplifies top talent recruitment * Multi-lingual support team

Experienced Management

* Extensive outsourcing experience in diverse industries * Decades of management team expertise in global outsourcing * Streamlining operations for clients * Time-saving solutions * Cost reduction assistance